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• Person had cognitive impairment and was difficult to understand
• Person was labelled with ‘dementia’ due to occasional challenging behaviour
• Referred while in hospital with no prospect of returning home

• Organised multi-disciplinary meeting
• Established that the person did not have dementia
• Returned home to his beloved dog and greenhouse

• Client was distressed and agitated as pharmacist failed to deliver controlled medication.
• Pharmacist could not source medication therefore it was up to the client to source another supplier and collect prescription.
• Client essentially housebound and impossible to attend pharmacy. No close relatives or friends. Medication had run out.

Advocate had to complete over 10 steps to organise a new prescription and medication. This included travelling to multiple pharmacies on multiple occasions, contacting the medical practice, updating medical records, ordering a new prescription and delivering the medication.

• Client with Huntingtons Disease
• Kilmarnock Football Club season ticket holder
• Missed attending the matches due to diagnosis

• Contact nurse to check client was fit to attend
• Organised care provider to accompany client to the matches
• Collaborated with Kilmarnock Disabled Supporters Association to confirm a wheelchair place for match
• Arranged transport and client attended first match in 2 years

• Older client who was living alone as wife of 60+ years was admitted to care home.
• Client was not managing paperwork with bills scattered around the house.

• Organised community alarm
• Arranged shopping service via Helping Hands
• Contacted and organised bills
• Contacted GP to organise Covid-19 vaccine
• Organised Adults with Incapacity Meeting
• Financial and Welfare Guardianship
• Support client with medical meetings